The influence of employee satisfaction on patient satisfaction and safety: the case for automated talent management in healthcare

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Research is proving that patient satisfaction and patient safety are both heavily influenced by employee satisfaction. Medicare and Medicaid have made patient satisfaction and patient safety criteria for payments to healthcare facilities, further driving the importance of employee satisfaction. This white paper explains how automated talent management systems support HR's critical role in this, and provide a foundation for long term sustainable employee performance management policies that support employee satisfaction.

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