Today’s organizations rely on regular feedback from customers to help them make decisions about how they can do better serving them. So, it only makes sense that the same tactics can be used to do better meeting employee needs.
Every talent management initiative is driven by two connected goals – to improve employee engagement and business results. Because engaged employees go the extra mile and that has a powerful domino effect that ends in good news for the bottom line.
Engagement surveys aren’t enough anymore
Formal engagement surveys have been used to create a snapshot of employee engagement every one to three years, but that data is often outdated by the time it’s synthesized, analyzed and reported back to the organization. And if it takes weeks or months to find out you have team members who are disengaged, it might be too late to act by the time the report makes its way to your desk.
Annual surveys have their place, but progressive businesses want to hear from their people more often so they can respond more quickly. In our rapidly changing workplaces, that means picking up the speed on giving and receiving feedback.
A new approach: Voice-of-the-employee initiatives
According to a recent report from Gartner, there’s a new concept emerging based on customer feedback initiatives. Voice-of-the-employee programs are giving employers a more comprehensive way to collect data on employee views so they can get timely, actionable insights about the broad employee experience.
report, Gartner provides descriptions of relevant voice-of-the-customer
initiatives that can be implemented to give employees a forum for ongoing
feedback. The research also explores the how the similarities and differences
between the two groups – customers and employees – can impact the application
of this type of program.
People are the core of every organization and knowing how they feel will help you make better decisions.
Download the Gartner report on voice-of-the-employee initiatives today to learn how you can measure engagement, get feedback, monitor sentiment and gain insights about employee preferences, opinions and well-being by applying voice-of-the-customer tactics.