Paige Newcombe is responsible for ensuring Saba customers receive an exceptional experience across all organizational interactions. As the customers’ advocate, she leads the development and execution of the company’s customer strategy in order to maximize customer acquisition, retention, and profitability. Her direct responsibilities include professional services, educational services, customer support, and client adoption and success.
Paige brings over 20 years of passion for and experience in ensure customer success. Prior to Saba, she held various executive and senior leadership roles at IBM, including Cloud Business Development, SaaS Client Success for IBM’s Industry Solutions group, and M&A activities and integration. Prior to IBM, she served as Senior Director, SaaS Client Success at Coremetrics where she created a customer experience model that led to industry peer and analyst recognition for best practices in driving client success. She has also held various leadership positions in consulting engagements focused on customer retention and growth for organizations such as Temple-Inland, Estee Lauder, and Sykes. Paige has an MBA from St. Edward’s University.
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