Implementation and Support

Initial implementation

To set you on the path towards a high performing and aligned workforce from the start, we’ve developed and refined a truly effective and painless implementation process. A dedicated Halogen Implementation Consultant partners with you to understand your business objectives and translates them into software requirements designed to meet your goals. Your Consultant completes the initial configuration of the software while managing every stage of the implementation for you.

Software configuration is just the first step towards success. Your Consultant also provides you with expert guidance on how to best introduce Halogen TalentSpace into your organization and ensure that all levels of your organization are trained and ready to benefit.

As part of your implementation you’ll also benefit from a blend of onsite and self-paced employee, manager, and administrator training, so you can learn and apply the knowledge right away ensuring continued success.

San Diego Zoo

One of the reasons I would recommend Halogen so highly is that the implementation has gone smoothly from the beginning. Thanks to Halogen's ongoing support, including their help centers and trainers, things have been easier than I could have imagined.

Tim Mulligan, CHRO, San Diego Zoo

Full Support

We love that Halogen is always looking for ways to improve usability for their products and make the suite a single source for data about our talent.

Jessica Utley, HR Director

Integration with your existing systems

To make your Halogen experience as seamless as possible Halogen’s Technical Solutions team can implement APIs and set up Single Sign On access enabling Halogen TalentSpace to work with your other systems.

  • Connect to external data sources such as your HRIS system
  • Import and convert existing appraisals, learning content, talent profiles
  • Enable single sign on to eliminate the need to remember multiple passwords

APIs automate the import of your existing employee and company data, improving your reporting abilities. Single Sign On eliminates the need for your employees to remember another username and password by automatically logging them into Halogen if they are signed in to your corporate network.

Customer support

As part of our commitment to provide a world-class customer experience, we offer telephone and web-based support that stands out from the pack. Some of the key benefits to you include:

  • Experts are available 24x7
  • 95% of all support calls are answered within 60 seconds
  • All calls are answered by a real person, who is also a product expert
  • We resolve over 75% of inquiries on the first call

Every single customer reference was extremely positive – it was really remarkable. They received the highest possible ratings on responsiveness, domain expertise, follow-through, and overall partnership.

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