Certain to SucceedTM
Helping you be brilliant at Talent Management
As part of the Halogen TalentSpace™, we offer a growing roster of Certain to Succeed™ services. They not only help you successfully implement your new talent management software, they also help you effectively engrain talent management best practices in every level and part of your organization, and mature these over time. Here's a quick overview.
One of the reasons I would recommend Halogen so highly is that the implementation has gone smoothly from the beginning. Thanks to Halogen's ongoing support, including their help centers and trainers, things have been easier than I could have imagined.
Tim Mulligan, CHRO
Initial implementation and training
To set you up for success, right from the start, we’ve developed and refined a truly effective and painless implementation process. A dedicated Halogen Implementation Consultant helps you define your requirements, creates your initial forms and processes, and gets you ready to launch your new talent management software, managing every stage of the implementation for you.
And, as part of your implementation, you’ll benefit from a blend of onsite and self-paced employee, manager, and administrator training, so you can pace your learning and apply it right away.
Then, to ensure your continued success, our consultants continue to work with you and your team, over the lifetime of your license agreement with us. Our Continuous Advancement Services help you maximize the value you get from our products, align your talent management strategy with your business strategy, and mature your talent management practices. They give you:
- Recommendations for optimizing your configuration prior to your next process launch
- A comprehensive metrics review of your last process, and help to build an action plan based on the findings
- Access to a series of modular e-learning courses for administrators, managers and employees that help you build your product and talent management expertise over time
We discovered early on how powerful Halogen eAppraisal is and we also recognized that, with the right guidance, we could get even more value from it. That's why we turned to Halogen Continuous Advancement Services.
Pam Loveless, IS Director
Short on staff or have competing priorities? You can free up your HR team’s time by having one of our expert consultants prepare your performance appraisal process for launch on your behalf.
Post implementation training and consulting
If you’re looking to brush up on your Halogen skills down the road, we offer a whole variety of post implementation training options. They can help you refresh your knowledge, better exploit existing features and functions, train new staff, or explore new product enhancements. You can also purchase additional consulting time with one of our experts, any time you need it. We’re always here to help.
Customized training materials for managers and employees
To help you ensure all your managers and employees feel confident using your new talent management processes and forms, we can create customized training materials for you, including: web-based video tutorials, manuals, job aids, and quick reference guides. All use your specific forms and processes, and are designed to help your employees complete their talent management tasks quickly and easily.
Business consulting services
Take your talent management practices to the next level. Get help from our expert consultants and partners to successfully embed best practices in your organization while leveraging the tools and features available in the Halogen TalentSpace™ modules. These services provide cost effective, targeted solutions, aimed at improving specific areas of your talent management processes.
Our Technical Solutions team is always available to help you with more technical requirements like:
- Creating customized reports that access data from deep within your database
- Coding APIs to integrate with 3rd party applications
- Uploading mass data into your suite – saving you valuable time
- Converting data from another application or database so it can be imported into your suite
- Conducting emergency data recovery if needed, to give you piece of mind
Our world-class hosting environment gives you:
- High reliability with up to 99.9% uptime
- SSAE16 and ISAE 3402 certified data protection and monitoring by security professionals
- Peace of mind, knowing your site is fully monitored and regularly backed up
- Access to 24x7 emergency support
- Easy, effortless version updates so you’re always working with the latest features and the most secure and reliable software version
Halogen’s hosting service is great for us because it allows us to keep our member data private and secure, while at the same time allow our managers to access the tool from wherever they happen to be, whenever it suits them.
Eric Gnospelius, VP of Learning & Development
Halogen has provided us with brilliant support from day one. Without this level of service even the greatest solution with all the bells and whistles would be of little use to our organization.
Allyson Young, HR Director
As part of our commitment to provide a world class customer experience, we offer telephone and web-based support that stands out from the pack:
- Experts are available 24x7
- 95% of all support calls are answered within 60 seconds
- All calls are answered by a real person, who’s also a product expert
- We resolve over 75% of inquiries on the first call
Every single customer reference was extremely positive – it was really remarkable. They received the highest possible ratings on responsiveness, domain expertise, follow-through, and overall partnership.
2009 and 2011 Talent Management Customer Satisfaction Report
The overall customer experience through the entire relationship was better than average or best-in-class.
2011, Magic Quadrant for Employee Performance Management Software