Performance maintenance is a three-part process that involves performance management, recognition, and discipline. When utilized as part of a model framework, it incorporates the full spectrum of performance dimensions and ensures that managers have all the tools necessary to create good performance and sustain it over the long term.
Performance maintenance acknowledges a Bell Curve-like range of performance where there is always a group of exceptional employees in the top 10 - 20% of their peers who do better than expected, and a bottom 10 - 20% who do not perform as expected. The larger group in the middle is where supervision has its biggest impact, managing good performance day-to-day. This range provides a compelling argument that managers need different tools to work with high, low and average performers.
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