Employee Satisfaction Survey
What Is An Employee Satisfaction Survey?
The employee satisfaction survey is a tool that helps employers understand their staff by giving them an opportunity to express their opinions. Usually conducted by the HR department, employee surveys ask questions that measure not only attitudes and satisfaction levels, but also employee opinions about the organization and their role within it.
Why It Matters
Regularly seeking employee feedback can yield important clues about what employees need to be motivated and satisfied with their work. That, in turn, can assist management in developing policies, programs and employee incentives that inspire staff to higher performance. It can also help the employer identify ways to make the working environment more conducive to job satisfaction and productivity.
For example, studies have shown that satisfied employees are more inclined to give better customer service, which leads to higher customer satisfaction and a more successful organization as a whole.
What Questions To Ask
The questions asked in employee surveys will, naturally, vary from one company to the next and need to be customized for each application. However, some topic areas that might be covered when soliciting employee feedback could include:
- assessment of supervisor
- level of trust and responsibility given
- employee attitude towards company
- training and development opportunities
- satisfaction with pay and benefits
- physical working environment
Conducting An Employee Satisfaction Survey
Conducting a truly useful employee satisfaction survey that generates measurable, actionable results means being able to collect and organize data, draw conclusions, and sort it all into meaningful reports. Some businesses hire, at significant cost, companies that specialize in employee surveys.
For more information, just contact us.
Previous Employee Performance Industry Term: Employee Performance Evaluations
Next Employee Performance Industry Term: Goal Management
