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Online Support 365 days a year |
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Phone/remote assistance 613-591-5500 8:30 am to 6:00 pm ET Plus after hours support for critical issues |
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Onsite Support Available upon request |
Helping You Get the Most from Your Employee Performance and Talent Management Software
At Halogen Software, customer service is a core value. Our responsive, knowledgeable and highly experienced Customer Support Team, working from our headquarters in Ottawa, is at your disposal to answer any questions and solve all problems.
All are certified by the Help Desk Institute (HDI) to ensure a high level of quality and consistency in our service delivery. HDI's monthly Customer Satisfaction Index surveys show that Halogen consistently achieves above average levels of overall customer satisfaction in the computer software industry, and our annual customer satisfaction surveys give our responsiveness and problem solving skills the highest ratings.
Our Service Commitment
Our goal is to resolve issues on the first call.
On those rare occasions when our customer support agent can't resolve your issue on the first call, they'll provide you with a ticket number so you can track our progress. Issues that are not resolved within 1 business day are escalated to our senior support agents, who work directly with our Development and Quality Assurance teams to find a solution. Both these teams have key staff dedicated to addressing issues escalated by our Customer Support Team.
Our Support Manager reviews all issues daily and provides weekly reports to our Executives, so we can continually improve both our products and our service to you.
Keep Your Employee Performance and Talent Management System Up-to-Date
Our standard Maintenance and Support Agreement provides you with software patches, updates and upgrades, both major and minor, so your applications are always up-to-date. It also gives you access to our product FAQ, so you quickly and easily get answers to common questions.
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Want to Know More…
Contact us to learn more about our world-class customer support.