Boot Camp: Mastering the Art of Performance Feedback
This program has been approved for 6 general credit hours toward PHR recertification through the Human Resource Certification Institute
With Jamie Resker, President, Employee Performance Solutions, LLC:
Recognized talent management thought leader Jamie Resker leads attendees in an interactive session where they’ll glean the real-world skills required to initiate performance conversations that don’t feel difficult or confrontational. Participants will learn an intuitive process that leads to far less stressful interactions, feels respectful, drives the change they are seeking and strengthens work relationships. You don’t want to miss this session! Jamie’s process and approach to performance feedback has consistently garnered praise from HR leaders and managers, and more importantly, results!
Who should attend?
- HR professionals who are eager to improve the effectiveness of performance management metrics, processes and feedback within their organizations.
- All levels of business leaders who are expected to engage in ongoing performance conversations or coach others to do so.
Workshop highlights
- Understand the brain-based defensive reaction we all have to the conventional “constructive criticism” approach and use this knowledge to realign your messaging.
- Find the right words to address disruptive or unproductive behaviors, particularly for those who might be technically competent, but negatively affect others with “bad apple” type behaviors.
- Use a method to sort through complex issues to uncover the root problem; the one thing that if the individual started or stopped doing would result in the greatest impact on overall effectiveness.
- Leverage your existing competency models, values, verbiage from performance documents, etc. to support your performance management actions and to propagate your organizational values and ethical standards.
- Craft high impact positive feedback to recognize and reward employee contributions that are in-line with achieving results and demonstrating accepted organizational principles.
- Anticipate and respond effectively to common reactions to feedback, including typical objections.
- Involve employees to turn the outdated one-way feedback process into an ongoing collaborative practice involving joint participation with small and quick conversations.
- Learn how you can enhance your current performance management initiatives by building-in a low impact yet powerful feedback loop process within your team or across your organization.
- Depersonalize feedback by anchoring it alongside the business rationale for change.
Participant Comments
“I was getting ready to write my performance reviews and this course prepared me to address the most important issues and make sure that information was brought up in a constructive way. It also prepared me to more comfortably have these conversations.”
“I applied this process with an underperforming team leader who typically gets defensive about any feedback. I tried out this approach, and to my amazement we had a productive conversation and avoided a potentially difficult, non-productive encounter. I later applied the same method with two of my top performers who needed more work/life balance. Another success!”
“Everything I learned in this course was so practical. It also became evident why past conversations had failed so miserably.”
* This post-conference workshop is an additional option to the main conference days, and can be selected during the registration process. Please note space is limited to the first 50 registrants.
Download the full Workshop Brochure
This workshop is pre-approved for 6 Recertification Credit Hours toward PHR recertification through the Human Resource Certification Institute. The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute’s criteria to be pre-approved for recertification credit.
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