Linking Employee Satisfaction With Patient Satisfaction and Safety
by YVON MARTEL | Oct 29th, 2008 | Leadership & Management | 
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We recently released a white paper that examines the role that effective talent management practices and systems can play in supporting patient satisfaction and safety in the healthcare industry. This link between employee satisfaction and patient satisfaction and safety is something we’ve heard about anecdotally from our healthcare customers for years, and is increasingly being recognized and understood within the industry. For example, The Georgia Quality Institute has found that long term care facilities with happy employees record fewer patient falls and fewer residents with acquired pressure ulcers and acquired catheters.
