“Gladys” in the HR Suite: the Emergence of the Hypersensitive Employee?

Thursday, October 1st, 2009

Have you heard about this great new bestseller? "Who's Your Gladys? How to Turn Even the Most Difficult Customer into Your Biggest Fan" by Marilyn Suttle and Lori Jo Vest is a great read about how tech-savvy customers, who have more competitive information than ever, but with this crazy economy, ...

Do You Have an Employee Engagement Survey?

Wednesday, July 29th, 2009

The July issue of Talent Management magazine recently ran a story on employee engagement evaluation that shared some interesting and compelling stats on why organizations need employee engagement surveys. The article by Deanna Hartley provides a look at the evolution of the job satisfaction survey and how doing these surveys benefits ...