Halogen’s Total Satisfaction Commitment

Bersin & Associates released a new study on customer satisfaction with talent management systems today, and I am thrilled to share that Halogen was the only vendor in the study to achieve special recognition for its total customer satisfaction. While, as an organization, we are totally committed to customer satisfaction, being recognized by a group like Bersin for this guiding principle as a differentiator is an honor.

The Bersin & Associates Talent Management Systems Customer Satisfaction 2010: A Comprehensive Study of Customer Experience With Talent Management Systems examined the market, interviewing hundreds of companies on their experiences with the vendors. They looked at areas such as total satisfaction and business partnership, and then assessed and ranked the vendors based on this feedback.

Our core value is focusing on you, the customer, and this guides everything we do in terms of our direction and product vision. As one of our customers, Andrea Ballard, Director of HR and Administrator with Peterson Sullivan LLP explains:

As a Halogen customer, I am not only impressed with the strength of their products and the value they bring to our organization, but it’s obvious to me that everyone in the company – from sales to support – is devoted to creating a positive experience for the customer. They continually aim to go above and beyond our expectations – and they’ve succeeded.

We would like to extend our thanks to the Halogen customers who participated in this study, and we are looking forward to a brilliant 2010!