Achieving 100% On-Time Completion of Performance AppraisalsJuly 9th, 2008 |
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For hospitals and other healthcare facilities that are subject to Joint Commission regulation, on-time completion of performance appraisals is a key priority. Often healthcare organizations struggle with trying to have all appraisals completed at all, let alone on time. Rockford Health System has been able to actually achieve 100% on-time completion of performance evaluations for nearly 3,000 employees, and I wanted to share a bit of their story.
Rockford Health System is the largest health system serving northern Illinois and southern Wisconsin. Rockford was using a legacy paper-based process which was no longer providing the value, consistency or quality control they required. With the realities of a tight labor market – including a retiring workforce and increasing competition for specialists – it needed to look at its annual performance evaluation process as part of a complex skills retention and talent optimization strategy.
In response to this, Rockford selected a healthcare-specific employee performance and talent management offering to drive the change. Also, to deal with the realities of the hospital setting where healthcare workers engage with numerous colleagues in each shift, they opted to include multi-rater functionality.
The system was rolled out to nearly 3,000 employees, and one of the biggest changes was that Rockford achieved 100% on-time completion. “This is very important as it is a Joint Commission standard. With the new system we can track the progress of appraisals in real-time and identify what missing information is required,” says Heidi Elsbree, Director of Human Resources and Benefits, Rockford Health System.
In addition to on-time completion, employees and managers report high satisfaction levels with the new system. Elsbree also feels that having an effective performance management system in place that involves self-reviews is helping employees see a direct link between the performance appraisals they are completing and their jobs.
Rockford’s experience tells us that achieving 100% on-time completion for healthcare organizations is a realistic and achievable goal, and by striving for this, they can do much, much more than just meet Joint Commission requirements.
I’d be interested in hearing from other healthcare organizations about how they are ensuring they are meeting Joint Commission requirements. Leave a comment below if you have something to share.
Tags: evaluations, healthcare, HR, reviews, talent managementRelated posts
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